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On the other hand, as a basic label printer, it's all that most small offices need. As you might guess from the missing Turbo in the name, it's also a little slower than the 450 Twin Turbo. The most obvious difference between the two is that instead of being two printers in one case, which lets you load two different types of labels at once, the LabelWriter 450 is a single printer that holds only one label roll at a time. Word add-in doesn't integrate smoothly with Microsoft Word.Ī distant cousin to the Editors' Choice Dymo LabelWriter 450 Twin Turbo, the Dymo LabelWriter 450 ($419.95 at Amazon) (Opens in a new window) offers a far more basic design at a lower price.
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How to Set Up Two-Factor Authentication.
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In addition to the misinformed online chat technician, the person behind the Twitter account at first assured me that my printer should work with 10.9.4. Not only does their site make no mention of any of this (at least not as of the time I was dealing with it), but their first line technical support staff has similarly been kept out of the loop. Instead, they have gone the opposite route. If my logic is incorrect here, and the required fix is somehow a big deal, I would at least expect Dymo to offer some explanation on their website. It thus seems reasonable to assume that creating a fix would not be a significant drain on Dymo’s resources. And, at least superficially, the differences between the Twin Turbo 400 and 450 seem small.
#DYMO STAMPS PRINTING PROBLEMS UPDATE#
The update from OS X 10.9.3 to 10.9.4 was a minor one. But this hardly seems to be a good example of when to opt out. To be fair to Dymo, I understand that a company cannot be expected to support older out-of-production hardware indefinitely. In other words, don’t hold your breath waiting for a fix that might never come. Sometimes with the older printers, there is no fix. The tech replied: “This printer has been out of production for some time, so it will depend on how complex an issue it turns out to be.
#DYMO STAMPS PRINTING PROBLEMS SOFTWARE#
I inquired as to the possibility that Dymo would soon release a software fix to address the conflict. Knowing that in advance would have saved us both a lot of time.” It would also have helped if Dymo posted this information to their website-or at least made certain that their technical support staff was aware of the matter.Īs for his suggested solution, I had no intention of returning to OS X 10.9.3, possibly to be stuck there forever, just to keep a label printer working. I couldn’t resist a tinge of snarkiness in my reply: “Now you tell me? Geez. If you can back down to 10.9.3, that should solve your issue.” At the end of our efforts, and out of ideas, the technician did some “further research.” He returned to inform me that my “Twin Turbo has shown to be incompatible with whatever changes Apple made with 10.9.4. Interesting… but of no help in this case. He even introduced me to a couple of new ones, including how to remove the faceplate of the printer, so as to clean the printhead and rollers. The technician walked me through all the procedures I had already tried. Nothing at Dymo’s website offered further insight, so I initiated an online chat with Dymo support. This time, despite almost two hours of troubleshooting, the printer remained unresponsive. Suggested fixes: unplugging and reconnecting the printer, deleting and reinstalling the driver, and ultimately completely reinstalling the Dymo software. Such glitches had happened before… too many times before. That’s why, when the problem first appeared, I assumed it was a temporary glitch with the Dymo software-completely unrelated to the OS X upgrade. You wouldn’t think that a minor OS X update, one that makes no mention of any printing-related changes, would precipitate this error. The little printer that couldn’t: The Dymo LabelWriter fails to connect Instead, an error message appeared that said the printer was “offline” or “not connected.” However, after I updated to OS X 10.9.4, I could no longer get any labels to print. The printer was working fine under OS X Mavericks 10.9.3. The surprising source of the failure is that the Dymo Label software is incompatible with the latest version of OS X.
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